I recently finished reading the book The Tipping Point by Malcolm Gladwell. In the book Gladwell discussed the many factors that cause trends and certain changes in society to occur. The point where a trend or change really begins to take off is what Gladwell refers to as “The Tipping Point.” Some examples that Gladwell used in the book are the rise in poplularity of Hush Puppies in the mid 1990s and the decline in crime rates in New York City in the 1990s.
One part of the book that really interested me was Gladwells discussion of the phenomenon of word of mouth. There are usually only a relatively few amount of people that are truly responsible for spreading word of mouth epidemics. Gladwell classifies these people into three categories: Mavens, who are very knowledgeable people and therefore are listened to by their peers; Connectors, who know a lot of people from many different social circles; And Salesmen, who have a way of converting people to their point of view. If a company really wanted to get their name and product know their time would be well spend focusing a large amount of their time and efforts on finding and marketing to these individuals.






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